Refund Policy

Last updated: May 24, 2026

14-day money-back guarantee

We offer a 14-day money-back guarantee on Flowmittal purchases (including the per-project activation fee and the AI Submittal Register add-on). If you're not satisfied with your purchase, you can request a full refund within 14 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle.com, which is the Merchant of Record for all our orders. To request a refund:

• Visit paddle.net and look up your order using the email address you purchased with, or
• Email us at legal@flowmittal.com with your order details and we'll help facilitate the refund.

You can find Paddle's full refund handling in their Refund Policy.

After the 14-day window

Refund requests outside the 14-day window are handled on a case-by-case basis and may be denied. Paddle, as the Merchant of Record, retains discretion to issue refunds in cases of fraud, billing errors, or where required by law.

Questions

Email legal@flowmittal.com.